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FAQ's Office & Billing
We value our client’s privacy and security so we do not give our or sell our extensive client database. Upon your consent we may include your name and phone number on our client reference sheet.
Currently you can pay your bill online through your bank. We are in the process of setting up the program to have individual account access on line to view transactions, account balances and make payments in a secured method.
Visa, Mastercard, Discover and American Express.
We supply everyone a copy of the invoice for your records.
We need to have your signature on file authorizing us to perform the work and accepting the terms and conditions of the contract. Once the contract is signed, you can either fax or mail it or stop into the office in person. At this time we also require the deposit amount as detailed within your contract to schedule you and place the order for your materials.
Late fees are assessed when the payment is not received within the grace period of the billing cycle. For reoccurring monthly bills, the due date is the 1st of the month. Any account of which we do not receive payment by the 10th of the same month will be charged the $20 fee.
As required by New York State Sales Tax, if the project meets certain criteria which will allow the work provided to be considered a permanent improvement, then we, the contractor are not required to collect the sales tax.  We must keep the original form on file in order to document this and we will send you a copy solely for your records.
We offer a paperless billing system directly through your email; just email us or call our office.  We also offer different ways to pay your monthly maintenance bill such as automatic credit card payments to reduce your paper work as well.